Moo Moo Pets Online Store Terms and Conditions:

Welcome to Moo Moo Pets! You are liable to agree to comply with and be bound by the following terms and conditions of use set by Moo Moo Pets, if you continue to browse and use this website.


Information on the Website

We reserve the right to change or discontinue at any time without notice with regards to any aspect or feature of this website. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


Trade Marks

Unless otherwise specified, the trade marks, names, logos and service marks displayed on this website are the sole property of Moo Moo Pets. You may use the content of this website for the purpose of online shopping or placing an order on this site and for no other purposes.the should not be construed as granting any licence or right to use any trade mark without the prior written permission of Moo Moo Pets. Any unauthorized use of the materials on this site may violate copyright, trademark and other applicable laws that may result in criminal or civil penalties


Modes of Payment

We accept cash on delivery or a bank transfer of funds. Bank transfers should be done within the same date of delivery. Failure to do so would result in a nominal fee of $15 late payment surcharge.


Multiple Product Orders

In order to provide you even better convenience, we will make every attempt to deliver and collate all products contained in the order at the same time. However, products that are unavailable at the time of delivery will be delivered as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable delivery charges.


Out-of-Stock Products

There may be certain occasions when the product that you have ordered is out-of-stock, thus this will delay process of your order. We will keep you updated of any products that you have ordered that are out-of-stock and unavailable for immediate delivery.


Returns/ Exchanges

We will gladly accept the return or exchange of products that are defective to the manufacturing problems and/or workmanship within 3 days from the date of purchase. Items must be unused and in their original packaging. Fulfilment mistakes that we make resulting in the delivery of wrong product to you will also be accepted for return 3 days from the date of purchase. Please check when the courier deliver the goods to you and inform them on the spot immediately if there's any defects observed.


Return of, or Cancellation of Goods Ordered

In the event you choose to return goods or cancel goods on order upon delivery, we reserve the right to charge a 10% handling fee on the amount involved and you are liable to incur additional delivery charges.


Special orders

Special orders require a 50% deposit in payment to us first and the remaining payment will be accounted for upon receipt of goods upon delivery. This includes order of goods outside our normal sock line or for goods specially modified in accordance to your requests and requirements. Please note that no return or cancellation of goods will be accepted once your order is being processed.


Delivery Policy

Deliveries will only be done on weekdays from Mondays to Friday. In order to best suit to your timings and convenience, we will hence attempt to provide delivery at after office hours. Delivery timings will be from 5pm - 11pm, depending on each location. Deliveries that are required outside our working hours will be delivered on a request from you, and all delivery charges incurred will be your responsibility. Please contact us if you are unable to make it for the allocated time slot and we will provide you with another time slot.

Delivering Time -- Most orders received before 12:00PM will be shipped on the same day or the next delivery cycle, provided that the products ordered are in stock. Most orders received after 12:00 PM will be delivered in the next 2 to 7 working days (subject to stock availability). We regret that we are unable to guarantee when an order will arrive to your place. Delivery time offered by us to you only serves as an estimate. We strongly encourage you to order in a timely fashion to avoid delays caused by delivery or product availability.


Retention of Title

Until all invoices are paid in full, and all monies receipted and clear, otherwise ownership of the goods still belongs to Moo Moo Pets.


Typographical Errors

In the event that a product is listed at an incorrect price due to typographical error or error in pricing information given by suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price, despite confirmation of order. 



All goods are sold at the price current at the time of delivery. The price of goods is fixed by Moo Moo Pets. Costs and charges for freight and handling at the point of delivery to you will be incurred by you unless otherwise stated on the quote/order form.

Please note that pricing may vary from time to time which may be subjected to promotions offered by Moo Moo Pets or Suppliers.



Your personal information will be kept private and secure, and it is only subjected to our usage during purchases. You provide your particulars to us in order to facilitate the smooth transaction from the point of purchase to delivery. Personal data collected will not be used for other purposes unless consent is given by you. We assure you that all personal information collected would be used or disclosed only for the purposes for which it was collected.

Besides that, in order to keep you up-to-date on our latest promotions, we will notify you via information (example: email or telephone) provided to us from you.


Privacy on Other Websites

External links and sites that are accessible through our site have their own privacy policies, thus in order to protect your own interests, please consult these policies in each site. We are not liable for the actions of third parties.



We shall not be responsible directly or indirectly for any consequential loss or maintenance, use or operation of the product by you, or any other third party or from any failure of the product whether defective or not.



No insurance shall be provided by Moo Moo Pets after the point of delivery. Please check through items when acknowledging the receipt of products during delivery.



External links may be included here for your convenience which are owned and operated by third parties. The use or reliance on the content and information provided by these external links are entirely up to one’s own discretion. Please be aware that Moo Moo Pets is not responsible for the operations or contents of such other sites. Do contact us if you would like to request for this link to your website.